Defects
Defective Coverage
Enjoy a 6-month defective coverage period
For defective products/parts, kindly email us at hello@omiliving.com within 7 working days upon receiving your order. Kindly note that your email must include the order number and a clear photo of the area of defect. All defects will have to be clearly illustrated in order for our team to identify and provide a replacement accordingly.
The product/parts COVERED within our defective coverage::
- Cracked, major scratches or dents
- Unwashed stains
- Defective insulating properties (Sweating/Heat Retention Failure)
- Leakage
Our defective coverage DO NOT COVER:
- Wear and tear - inclusive of dents, scratches or chips from the flask being damaged
- Minor difference of the product from images posted on social media due to difference in screen and colour resolution on different devices
- Improper use of product - contact with animals or high impact accidents
- Abuse, negligence, accident, fire and/or chemical damage or other causes beyond our control
- Failure to follow aftercare instructions
Aftercare Instructions
Do’s:
- DO wash the Pod with a neutral dishwashing detergent.
- DO clean and dry the Pod thoroughly when not in use for an
extended period of time.
- DO store the Pod in a cool, dry place and keep away
from high temperature and humidity.
- DO keep out of reach of young children
Don’ts:
- DO NOT place the Pod into electronic products such as ovens, microwave ovens and dishwasher machines.
- DO NOT use bleach, chlorine, metal brush etc. to clean the product.
- DO NOT boil the Pod to avoid any leakage, burns or dirt caused by high temperature.
- DO NOT drop or cause a strong impact to the Pod, otherwise it may lead to deformation and damage, affecting the heat retention of the Pod.